Workshop · Communication

Effective Communication & Active Listening

Most workplace friction starts with a message heard differently from how it was meant.

Core skills for clearer, more respectful communication across teams and hierarchies.

A man listening to a colleague as they talk at a table

Duration: 2.5 hours
Pillar: Connected
Mode of delivery: Online

About this workshop

Participants learn to listen fully and to say what they mean clearly and respectfully. The workshop covers active listening, shaping messages for different audiences, and communicating well with colleagues at every level.

Learning outcomes

What active listening involves
How to give clear, respectful messages
How to adapt communication across teams and seniority
How to check understanding and ask clarifying questions

Key actions

Practise active listening in pairs
Rewrite unclear messages
Role-play conversations across levels of seniority
Set a personal communication goal

Your facilitator

Prafulla
Psychologist · Counselling Psychology
11+ years of experience
Prafulla is a passionate and experienced psychologist with a Master of Science in Counselling Psychology from Chatham University, USA.
Prafulla
Psychologist · Counselling Psychology
- 11+ years of experience
- Certified queer-affirmative counsellor
Prafulla is a passionate and experienced psychologist with a Master of Science in Counselling Psychology from Chatham University, USA. With over 11 years of professional experience, she has worked extensively with individuals, groups, and organizations, providing support across a wide range of mental health and wellbeing concerns. Her expertise includes crisis intervention, emotional wellbeing, stress management, relationship concerns, and psychological counselling, helping clients navigate life’s challenges with resilience and confidence.
As a certified queer-affirmative counsellor, Prafulla is deeply committed to fostering safe, respectful, and inclusive spaces where individuals from all backgrounds feel heard, valued, and supported. She approaches her work with empathy, cultural sensitivity, and a strong belief in the uniqueness of every individual’s journey. Her counselling style is collaborative and client-centered, empowering people to explore their strengths, overcome barriers, and work towards meaningful personal growth.
Areas of expertise
Crisis intervention
Emotional wellbeing
Stress management
Relationship concerns
Psychological counselling
Qualifications
MS in Counselling Psychology, Chatham University, USA
Certified queer-affirmative counsellor
Over 11 years of professional experience
Workshops